EPIC Protect Extended Warranty Resources
Did You Purchase an Extended Warranty for your Appliance?
EPIC Protect offers extended warranty plans designed to provide comprehensive coverage for your home appliances, ensuring peace of mind beyond the manufacturer's warranty. Below are the details of our 3-year and 5-year plans, including coverage specifics, exclusions, and the claims process. We have offered the following plan options:
3-Year Plan: Provides protection for three years from the date of purchase, covering mechanical and electrical failures, power surges, and more.
5-Year Plan: Extends coverage to five years from the date of purchase, offering the same comprehensive benefits for an additional two years.
NOTE: If you can’t remember if you bought an extended warranty, or how long your plan is for, check your receipt! See the visual example below; the warranty is circled in red.
What Is Covered?
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What Is Covered? ⚫
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Protection against breakdowns due to defects in materials or workmanship, including parts and labor.
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Coverage for damages resulting from power surges, effective from day one of the plan.
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Coverage includes parts such as handles, knobs, racks, wheels, shelves, and drawers.
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Up to $300 for food spoilage caused by a covered refrigerator or freezer failure over the contract term.
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If a covered washer or dryer isn't repaired within seven days of the initial claim, up to $50 is provided for laundry services over the contract term.
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If the same issue requires service three times, the product qualifies for replacement or settlement upon the fourth occurrence.
WHAT IS Covered
What Is Not Covered?
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What Is Not Covered? ⚫
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Physical damages resulting from drops, spills, or other accidental events are not covered unless Accidental Damage from Handling (ADH) coverage is purchased.
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Issues that don't affect the functionality of the appliance, such as scratches, dents, or discoloration.
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Any repairs or modifications made without prior authorization from EPIC Protect.
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Failures resulting from improper installation, maintenance, or use that doesn't comply with the manufacturer's guidelines.
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Appliances used in commercial settings unless the plan specifically includes such coverage.
WHAT IS NOT Covered
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How To File A Claim
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How To File A Claim ⚪
How to
FILE A CLAIM
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Service Plan #: Have your EPIC Protect contract number readily available.
Product Details: Include the make, model, and serial number of the appliance.
Purchase Information: Provide the purchase date and retailer details.
Description of the Issue: Clearly explain the problem you're experiencing.
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Call Comeaux: Initially, check with us (if we are still open). We have your contract details on file.
EPIC Protect Customer Service: If we are are no longer open, you can reach out directly to EPIC Protect's customer service. They are available 24/7 at 800-452-3599. When calling, it's helpful to provide the phone number used during your purchase, as representatives can often locate your contract using this information.
Documentation from Purchase: Review any emails or physical mail received at the time of purchase. EPIC Protect and Comeaux typically sends a copy of the Terms & Conditions upon purchase, which includes your contract number.
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Online:Click here or visit the Centricity Customer Portal and select EPIC Protect as your retailer.
Phone: Call the customer service line at 800-452-3499 to speak with a representative.
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Assessment: A customer service representative may perform a preliminary diagnosis over the phone.
Service Appointment: If necessary, they'll arrange for a certified technician to inspect and repair the appliance at your location or an authorized service center.
You may be required to pay a service fee per claim, as specified in your contract. This fee might be collected upfront or paid directly to the technician.
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Depending on the diagnosis, the appliance will be repaired or replaced in accordance with the terms of your plan.